What do you need to do?
You need to send us the best image possible i.e. a jpeg file. You will be asked to upload this during the checkout process - please have it ready
Low grade image means poor results - your engraving will be very small and/or not look great unless we have a good quality image
Your order will not be processed until the right image engraving is paid for and received. Orders are dispatched within 7 days after all the payments and information have been acknowledged by us
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What logo/graphic/picture files do we accept?
Please send us a quality image. The largest file you have is often the better one. Ideally we prefer a .eps file, but the following file extensions are fine: - jpeg, png, vect, bitmap, cdr, cpt, tif, and a pdf (glass only)
METAL engraving - we don't accept photographs, scanned images, those in Microsoft Word or a PDF format. We would accept a PDF if it is sent directly from your graphics designer, on the basis the original artwork is 300dpi and it has been exported using the same setting
GLASS engraving - your image must have been professionally designed for you. We will work from photos or any other image for the additional cost of £7.50
Boundaries have been set to ensure great engraving results we're proud to put our name to
How can I help ensure I send a quality image and what is D.P.I.?
Something of 300 dpi (dots per inch), but over 150 dpi is often OK. You can tell what the dpi is by finding the file (doesn't work with a PDF) in 'Windows Explorer' (START, RUN - type 'explorer' and click OK) and right click on the file, choosing propertiesSelect the 'summary' tab near the top left of the window. Select 'advanced' if the dpi figure isn't shownThe 'number' dpi under "Horizontal and Vertical Resolution" needs to be greater than 150, preferably 300! Poor graphics can only be engraved to a very small size, else they will look low grade
PLEASE PROVIDE QUALITY ARTWORK AND DISCUSS WITH YOUR GRAPHIC DESIGNER IN THE FIRST INSTANCE, WHICH AVOIDS REJECTED ARTWORK, DISAPPOINTMENT AND ORDER DELAYS. WE DO NOT HAVE THE PROPER TRAINERS AND/OR TRAINING PROGRAMS TO OFFER ONE-ON-ONE PERSONAL COMPUTER ASSISTANCE
Your logos/images - terms 
