A £20 charge covers a precise email quotation from us, which also pays for delivery/return to/from us and our specialist silversmith department
Send your item(s) to us - click here for an inexpensive courier service i.e. around £7 and they'll collect it from you, for delivery to us (or make your own arrangements)
For packaging instruction - click here. Don't forget to provided written instruction regarding the words to be removed and/or kept, print out your receipt with a return name & address, and place it in the box
We will contact you by email to confirm receipt
By email a few days after, you'll get a firm quote with a Paypal link for payment, likely to be £80 to £200, or just email us with a refusal for your item return
At checkout please specify whether you need delivery or 'collect from store'
Process likely to take around three weeks, but can be sooner